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Knowledge Base

How can I cancel my paid Pipedrive account?

Note: This action is only available to Admin Users.


In light of the hard financial decisions many companies are facing at the moment, we’d like to extend a helping hand to all of our customers. Members of our friendly support team are standing by to find a solution to make Pipedrive work for you as your situation changes. Reach out to support here.

You can cancel a paid account by going to your Billing tab and selecting Cancel my subscription at the bottom right of the page.


Once you have canceled your subscription, you will be able to access your data and account until the end of your billing cycle. After that date, your subscription will no longer be active and access to your account be restricted.
We suggest exporting out all of your Pipedrive data before closing your account. If you would like to reopen your account again in the future, you can simply import your data back into Pipedrive.
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Once you have canceled, you will receive an email confirming the cancellation of the subscription. Please follow the above steps and contact support if you still don't receive an email.

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