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Troubleshooting the Email Sync feature

When using the Email Sync feature in Pipedrive, you may run into some technical issues. It's recommended that you ensure your Email Sync is active before following the steps outlined in this article. 

If you are unable to send out emails from Pipedrive... 

  • Clear the cache and cookies of your browser. To learn how to do this, click here.
  • Disconnect and reconnect your Email Sync. To do this, go to Settings > Personal > Email integration, and click the Stop Syncing button. When reconnecting, click on Add new account rather than Reconnect. This will require you to re-enter your email account credentials, and therefore re-authenticate your email connection.

    Screen_Shot_2019-05-20_at_4.25.25_PM.png

If emails are not populating in your Pipedrive inbox/sent section from your email client...

  • Check for any filters. In your Inbox or Sent folder, check to see if you have any filters applied that could prevent you from seeing your synced emails.

    Screen_Shot_2019-05-16_at_4.27.42_PM.png

  • Check the Labels setting of your email integration. Only the emails under the labels selected here will sync with your Pipedrive account. 

    Screen_Shot_2019-05-20_at_4.42.09_PM.png

  • Clear the cache and cookies of your browser. To learn how to do this, click here.
  • Try a different browser. This will rule out browser-related issues that could be causing syncing problems. To learn which browsers work best with Pipedrive, click here.
  • Disconnect and reconnect your Email Sync. To do this, go to Settings > Personal > Email integration, and click the Stop Syncing button. When reconnecting, click on Add new account rather than Reconnect. This will require you to re-enter your email account credentials, and therefore re-authenticate your email connection.
    Screen_Shot_2019-05-20_at_4.25.25_PM.png

If emails are not showing up in the Detail View of your deals...

  • Check to see if the email threads are linked to deals/contacts from your Pipedrive Inbox/Sent box. To see if the email threads are linked to deals, you can open up a thread and look on the top right corner.  

    Screen_Shot_2019-05-16_at_5.31.42_PM.png

If you are still having issues sending out emails, reach out to Pipedrive support for further information by following this link here.
If there are any ongoing technical issues that may be affecting the status of the Email Sync feature, it will be posted on the Pipedrive status page