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Troubleshooting the Pipedrive Web-App

When using the Pipedrive web-app, you may run into some performance issues that may prevent you from having a seamless sales process. We’ve provided a few troubleshooting tips in this article that you can test out if you run into any technical issues while using Pipedrive. 

For general troubleshooting...

  • Clear the cache and cookies of your browser. To learn how to do this, click here.
  • Test to see if the issue persists in an incognito window and other browsers. 
  • Reach out to support here


If Pipedrive is being slow...

  • Refresh the page of your browser.
  • Log in and log out of your Pipedrive account.
  • Make sure your browser is updated to the latest version. To see if you are on the latest version of your browser, click here
  • Clear the cache and cookies of your browser. To learn how to do this, click here.
  • Log into Pipedrive with another browser. To see what browsers work best with Pipedrive, click here
  • Connect your computer to another network. This will rule out any network issues that could be causing the slowness.
  • Log into Pipedrive on another computer. This will rule out any device issues that could be causing the slowness.

 

If your data appears to be missing...

  • Check to see if you have any filters applied to your Pipedrive account.

    Screen_Shot_2019-05-20_at_3.35.25_PM.png

    Screen_Shot_2019-05-17_at_3.16.49_PM.png

  • Clearing out Pipeline View filters and selecting the correct pipeline:
    Screen_Shot_2019-05-21_at_11.50.46_AM.png 

  • Data could appear to be missing from your Pipedrive account depending on the visibility settings that your Admin User has set up for your Pipedrive company account. To learn more about Visibility Settings, click here.  You can reach out to an Admin User in your account to see what the Visibility Settings are in your company account. 
  • Clear the cache and cookies of your browser. To learn how to do this, click here.
  • Check to see if any browser extensions are interacting with Pipedrive. By logging into Pipedrive with an incognito window, you will be able to see if one of your extensions is causing any issues.

If you are still having issues with your Pipedrive account, reach out to our support team here