Knowledge Base

Learn what WhatsApp data Pipedrive processes through the integration and how you can request its deletion.

Overview

If you’ve connected WhatsApp to Pipedrive and want your related data deleted, you can submit a request to our support team. This article explains:

• What WhatsApp-related data Pipedrive stores

• Who can request deletion

• What information you need to provide

• How the deletion process works

What WhatsApp data does Pipedrive store?

When you set up the WhatsApp integration in Pipedrive, we process and store data required to enable messaging and integration functionality.

This may include:

WhatsApp Business Account details

• WhatsApp Business Account ID

• Connected phone numbers

• Display name and business profile information

• Integration status and configuration details

Messages and conversations

• Messages sent and received through WhatsApp

• Conversation history synced to Pipedrive

• Message timestamps and delivery status

• Associated contacts, deals or activities in Pipedrive

User and assignment data

• The Pipedrive user who connected the integration

• Message ownership and assignments

• Internal visibility settings

Note: Pipedrive only processes data necessary to provide the WhatsApp integration. For more information about how we process personal data, see our Privacy Policy.

Who can request data deletion?

A data deletion request can be submitted by:

• A company admin in the connected Pipedrive account

• The user who connected the WhatsApp integration

• An authorized representative of the company

To protect your data, we may ask you to verify your identity before processing the request.

How to request WhatsApp data deletion

To request deletion of your WhatsApp-related data, contact our Support team by email.

Please include the following information in your email:

• The email address associated with your Meta account

• Your WhatsApp Business Account ID

• The connected WhatsApp phone number(s)

• Your Pipedrive company name

• The email address of the Pipedrive user who set up the integration

Providing complete and accurate information helps us locate your data and process your request faster.

What happens after you submit a request?

Once we receive your request, our team will:

• Verify your identity and authorization

• Confirm the scope of the deletion request

• Delete the relevant WhatsApp integration data from our systems, where applicable

• Notify you when the deletion process is complete

In certain cases, we may retain limited information, if required, for legal, security or fraud prevention purposes.

If we need additional information to process your request, we’ll contact you by email.

Additional information

If you’re looking to disconnect WhatsApp from your Pipedrive account without deleting historical data, you can do so from Tools and apps > Messaging apps.

For more information about the integration, see the dedicated feature article, WhatsApp integration.